Delivery Information
Delivery cost
Collect from store at 5/18 Ferry Street Nerang QLD 4211 - Free & By Appointment Mon-Fri (9:30am-3:30pm)
Gold Coast - $15 flat rate delivery one address
Queensland Intrastate - $15 + $3 any additional item to one delivery address
New South Wales / Victoria - $20 + $5 any additional item to one delivery address
South Australia/ Western Australia / Northern Territory / Tasmania - $25 + $10 any additional item to one delivery address
Note: All deliveries outside Gold Coast / Brisbane Metro area are presented in stylish gift box(es) or packed into the displayed hamper container & finished with ribbon. No hampers outside of the Gold Coast / Brisbane Metro area are presented bunch wrapped with cello as may be product listed due to the fragility of our products.
Courier carriers
Our Gold Coast deliveries are hand delivered by us or with our trusted local courier for a personal delivery with care meaning no melted chocolates, no damaged items & an impressive presentation. With our local courier, you receive a delivery success notification email so there is no questioning if your gift has arrived on time.
For regional Gold Coast deliveries and deliveries Australia wide, our gifts and hampers are sent with our trusted carriers Aramex Couriers, Sendle and Australia Post dependant on size and location. All couriers prodivde tracking details for a peace of mind delivery service.
Delivery ETA's
Gold Coast Metro: Next Business Day - Order must be placed before 1:00pm AEST for next BUSINESS day delivery. Excludes Regional detsinations including but not limited to Tamborine, Lower Beechmont, Jacobs Well etc.
Brisbane: Approximately 2 Business Days
Sydney: Approximately 3 Business Days
Melbourne: Approximately 4 Business Days
Adelaide: Approximately7 Business Days
Darwin / Perth / Hobart: Approximately 10 Business Days
Out of Metropolitan areas may take longer than above listed time. Use our 'Calculate Shipping' tool when viewing any of our products for specific suburb ETA's
If you have selected 'Deliver order ASAP', there are some instances where we may be able to express your item and deliver before estimated timeframe.
We dispatch our goods on time and in good faith that your order will arrive according to the above listed timeframe. However, on occasion, delivery may be delayed due to extreme weather, failed attempted delivery (no safe place to leave/ locked gate etc.) or unexpected courier delays to which Gift Box Gallery will not be held accountable.
Special instructions for courier
At checkout, there is a field to 'add delivery instructions'
Please provide special delivery requests (e.g. "Deliver on Tuesday August 5th for Birthday Occasion") and/or instructions (e.g "deliver to reception", "leave behind pot plant at front door if not home" etc.)
Please note: our couriers are unable to phone recipient prior to delivery or upon an unsuccessful delivery.
Special delivery requests will be printed on order shipping label, however, it is at couriers discretion if requests can be fulfilled at time of delivery.
In the event no one is home
Gifts & hampers are considered to be 'perishable' items by couriers and therefore are automatically labelled with ATL (Authority to Leave).
If the recipient is not home or unavailable at time of delivery, our courier will attempt to leave it with someone else at the address or in a location deemed safe at the address. In the instance where there is no safe place to leave, courier will keep gift onboard and we will be in touch with sender or recipient to arrange re-delivery. In some instances, a card may be left to advise recipient of attempted delivery and how to receive this gift (may be taken to parcel connect or closest post office).
Incorrect delivery address
Should an incorrect delivery address be provided, Gift Box Gallery will not be held liable for delivery not being made to recipient. Please enter as much information as possible regarding delivery to avoid any issues- Be sure to include unit number, building name or estate location (if applicable), street number & correct postcode.
Sending to a workplace vs. home location
Please ensure the address provided is the most appropriate destination for Monday-Friday business hours. Delivery to recipient’s workplace is recommended.
Alternatively, when sending to a home location, please provide sufficient information on how to gain access to property and a safe place to leave in the event the recipient is not available to accept the delivery.
Couriers terms & conditions
Gift Box Gallery contracts reliable courier services that have set terms and conditions as well as their own discretion in delivering your hamper to the recipient. Once hampers have been dispatched from our premises, any queries or changes regarding delivery are to be taken up with the nominated courier company using your tracking number (provided on request). We make every effort to deliver your hamper on the nominated date and as per your specific delivery requests, however cannot guarantee these requests are fulfilled due to external courier carriers of goods.
We endeavour to ensure your order is delivered safe, securely & in good condition, however, can not be held responsible or liable in the rare event a consignment is damaged or missing once courier has recorded the package as 'successfully delivered'. Please contact us for proof of delivery obtained via our courier partner which includes verification of recipient acceptance with signature obtained & the time in which gift was delivered, attempted to be delivered or left at premises.