FAQ's
Contact & Ordering
Can I phone you for help?
Yes, we’re here to help. Phone us on 1300 726 946.
Where are you located?
Gift Box Gallery operates from a private studio in Helensvale, Gold Coast, Queensland, Australia.
Can I collect my order?
Yes. After checkout, you will receive an email or text confirming collection time and location from our Helensvale studio.
Do you offer same-day or weekend delivery?
We offer next business day delivery on the Gold Coast for orders placed online. Same-day or weekend delivery requests may be possible for a $25 premium fee, subject to staff availability. Contact us on 1300 726 946 or email info@giftboxgallery.com.au for special arrangements.
Will the delivery driver call upon arrival?
Drivers are unable to call prior to or upon delivery. Please add delivery instructions at checkout (e.g. “beware of dog”, “enter via side gate”) to assist drivers. Note: listing a phone number will not ensure a call is made.
Do you offer bulk order discounts?
Yes. For volume orders of 10+ hampers to the same destination, discounts may apply. Request a quote via email or our contact form.
Can I choose when my order is delivered?
Yes. At checkout, select your preferred delivery date using the calendar. We will endeavour to meet this date, however external couriers control final delivery timing.
Do you deliver on weekends?
We deliver Monday–Friday, 8am–5pm excluding public holidays. Occasionally, we open weekend delivery slots for special occasions such as Valentine’s Day, Easter, Mother’s Day, Father’s Day, or Christmas.
Can I choose a specific time for delivery?
You may request AM/PM or a preferred time, but couriers operate on daily schedules and time-specific deliveries are not guaranteed.
Can I order from outside Australia?
Yes. We accept orders placed from anywhere in the world for delivery within Australia.
Do you deliver to PO Boxes?
Yes, we deliver to PO Boxes via Australia Post.
Custom & Dietary Orders
Can I order a custom hamper?
Yes. We offer free hamper customisation. Call us on 1300 726 946 or fill out our contact form with your request for a quote and suggestions.
How can I have my products included in your hampers?
We can include your merchandise in hampers for corporate gifting. Contact us with your request. Product inclusion is free of charge, assessed case by case based on size, type, volume, and spend.
Do your hampers cater to dietary requirements?
Yes. We offer gluten-free, vegetarian/vegan, organic, kosher, sugar-free, diabetic-friendly, and cruelty-free options. Contact us for assistance selecting suitable hampers.
Payments & Security
Which payment methods do you accept?
Visa, MasterCard, American Express, PayPal, and Direct Deposit.
Will my order be processed in AUD?
Yes. All payments are processed in Australian Dollars (AUD).
Do all orders include GST?
Yes. GST is included in your hamper price and shown on your invoice.
How do I know my credit card details are safe?
We use Stripe, an industry-leading secure payment gateway with 128-bit encryption and SSL technology. Your card details are erased after processing and never stored on our site.
My credit card is being declined. Why?
This is often due to insufficient funds or an expired card. Please check with your bank. If the issue persists, contact us for assistance.
Do you accept American Express?
Yes, with no additional fee charged.
I have a problem with my PayPal account. What do I do?
Please contact PayPal directly for account-related issues, as we are unable to assist with PayPal-specific problems.
What is Direct Deposit?
Direct Deposit allows you to transfer your order payment directly to our bank account. You will receive our bank details at checkout. Orders are dispatched once payment clears.
Placing & Managing Orders
How can I place an order?
Order easily via our website. Alternatively, phone us on 1300 726 946 or email your order request.
Can I add a gift card and message to my order?
Yes. We include a personalised gift card free of charge. For corporate orders, you can upload your company logo to be printed on the card.
How do I know my order has been placed?
After selecting “Confirm & Process Order” at checkout, you will see your order number and receive a confirmation email with your invoice.
Can I amend my order once placed?
If your order has not been dispatched, we may be able to make changes. Contact us urgently to request amendments. During busy periods (e.g. Christmas), amendments may not be possible.
Can I cancel my order?
If your order has not been dispatched, we may be able to cancel it. Please contact our Customer Service Team as soon as possible.
How long does delivery take?
Use our Delivery Calculator with your postcode to estimate delivery times. Note: this is an estimate only and excludes public holidays or extreme delays.
My order arrived damaged or faulty. What can I do?
Please contact us as soon as possible with photos of the damage emailed to your order confirmation address. We will arrange a replacement, exchange, or refund depending on the issue. If the product needs to be returned, we will email you a return label at our cost.