FAQs
Contact and Ordering
How do I place an order?
The quickest and easiest way to order is through our website, which is available 24 hours a day.
If you need assistance with an existing order or would like to discuss a corporate order of 10 or more gifts, please email us at info@giftboxgallery.com.au.
What is the best way to contact you?
Email is our preferred contact method. As a small independent studio, we are often preparing gifts or completing deliveries and have limited phone availability. Email allows us to respond properly as soon as we are available.
Where are you based?
Gift Box Gallery operates from a private studio at 52 The Domain, Nerang QLD 4211. This is not a retail shop, and all collections must be arranged in advance.
Can I collect my order?
Yes. Place your order online and select Local Collection at checkout. Once your order is ready, you’ll receive an email or text confirming your collection time.
For next-business-day collection, please order by 7pm AEST. We are not currently accepting same-day collection orders. Please wait for confirmation before visiting the studio.
Do you offer same-day or weekend delivery?
We currently deliver Monday to Friday between 8am and 5pm, excluding public holidays. Same-day and standard weekend delivery are not currently available.
Limited weekend delivery may occasionally be offered for special occasions such as Valentine’s Day, Easter, Mother’s Day, Father’s Day and Christmas. Any available options will be advertised on our website.
Will the driver call before or upon arrival?
Delivery drivers are unable to phone before or upon arrival. Please include helpful access or safe-drop instructions at checkout, such as “beware of dog” or “enter via side gate”.
Can I select a preferred delivery date?
At checkout, use the delivery date calendar to select your preferred delivery date. Requested dates are subject to availability, and final delivery timing is controlled by the courier.
Can I book an exact delivery time?
No. Couriers follow daily delivery schedules and cannot accommodate exact or time-sensitive delivery requests.
Please ensure there is a safe place where the gift can be left if no one is available to accept it.
Can I order from overseas?
Yes. You can order from anywhere in the world for delivery to an address within Australia.
Do you deliver to PO Boxes?
Yes. PO Box orders are delivered through Australia Post. Next-business-day delivery is not available for PO Box addresses, so please allow additional delivery time.
Products and Corporate Orders
Can I customise a hamper or swap products?
To keep our range consistent and ensure orders can be prepared promptly, our hampers are supplied as listed online.
If you would like us to consider a special request, please email us. Requests are reviewed on a case-by-case basis and are subject to availability. Currently, we are unable to source products outside the range shown on our website.
Can I supply my own products to include?
Yes. For corporate orders, we may be able to include your promotional merchandise or branded products in the hampers. This is reviewed individually based on the product size, quantity and preparation requirements.
Please email us before ordering so we can confirm suitability and lead time.
Do you offer a corporate or volume discount?
Yes. Eligible corporate orders of 10 or more gifts receive a 5% volume discount.
Please email us before placing a volume order so we can confirm availability and provide the appropriate ordering instructions.
Can my company logo be included?
Yes. A complimentary logo-branded message card can be included with any corporate order, with no minimum quantity.
After placing your order, please email us a high-resolution copy of your logo and include your order number.
For orders of five or more gifts, logo-branded boxes or ribbons may also be available. These options require additional lead time and must be arranged by email before ordering.
Can I send gifts to multiple delivery addresses?
Yes. Our streamlined one-page checkout processes one delivery address per order.
For immediate confirmation, you can place a separate website order for each delivery address.
Alternatively, download our Multiple Delivery Order Form and enter one recipient per row. Once completed, email the form to info@giftboxgallery.com.au. We’ll review the order, confirm delivery charges and send you an invoice or secure payment link.
Orders are confirmed once payment has been received.
Payments and Security
Which payment methods do you accept?
We accept Visa, Mastercard, American Express & PayPal.
Is GST included?
Yes. All displayed prices include GST, which will be itemised on your tax invoice.
Are online payments secure?
Yes. Card payments are processed securely through Stripe using advanced encryption. PayPal payments are processed securely through PayPal. Your complete card details are not stored on our website.
Do you charge a fee for American Express?
No. American Express payments are accepted without a surcharge.
Managing Your Order
Can I include a personalised message?
Yes. Every gift includes a complimentary personalised message card. Enter your message in the designated Gift Message field when placing your order online.
Will I receive an order confirmation and invoice?
Yes. Once your order has been successfully placed, your order confirmation, order number and invoice will be emailed to you.
If you don’t receive an email, please check your junk or spam folder before contacting us.
Can I change my order after placing it?
Orders are processed promptly, so changes cannot be guaranteed. If you notice an error, please email us immediately and include your order number.
Once an order has been prepared or dispatched, it cannot be changed.
Can I cancel my order?
If your order has not been prepared or dispatched, cancellation may be possible. Please email us immediately and include your order number.
How long does delivery take?
Please visit our Delivery Information page for estimated delivery times by region.
Delivery timeframes may be affected by public holidays, severe weather, courier delays and other circumstances outside our control.
What if my order arrives damaged?
Please email us as soon as possible and include your order number and clear photographs showing the damage.
We’ll assess the issue promptly and arrange an appropriate replacement, exchange or refund. If a return is required, we’ll provide a return label at our expense.
Corporate Gifting at a Glance
5% volume discount
Available on eligible corporate orders of 10 or more gifts.
Complimentary logo card
Available with every corporate order, with no minimum quantity.
Additional branding
Logo-branded boxes or ribbons may be available for orders of five or more, subject to preparation time and availability.
Streamlined gift range
Hampers are supplied as listed online. Corporate branding and customer-supplied merchandise are arranged separately.
Online ordering
Standard orders can be placed directly through our website at any time.
Email support
Personal assistance is available by email for volume and recurring corporate orders.