FAQ's

Can I collect my order?

Yes, you may select to collect your gift from instore to avoid delivery fees. Once your order is ready to collect, a text will be sent to advise. Please confirm your pick up time between 9:30am - 3:30pm Monday - Thursday. 

Gift Box Gallery operate by appointment only on the Gold Coast from Shop 5 'The Albert Centre' 18 Ferry Street Nerang, QLD, 4211.

Can I choose when my order is delivered?

Yes. At Chekout there is a delivery date calender where you can select a delivery date. You will also be asked if you would like your order to be sent ASAP or to be delivered on preferred delivery date. We endevour to adhear to delivery date requests, however as we use external carriers, sometimes delivery date is out of our control. 

Do you deliver on weekends or after hours?

We deliver Monday-Friday 8am-5pm excluding Public Holidays. From time to time, we may open up a delivery weekend timeslot for special occasions such as Valentine's Day, Easter, Mother's Day, Father's Day and/or Christmas. 

Can I select a time of day for delivery?

Whilst you may certainly request a time of delivery such as AM/PM or before/after certain time, our couriers operate on a daily schedule. We will certainly include your request when booking through our courier/s however, time frame deliveries are not guaranteed. 

Can I place an order from outside Australia?

Yes, we accept orders placed from anywhere in the world for delivery Australia-wide!

Do you deliver to PO Boxes

No. We unfortunately require a physical address for our deliveries. 

Can I order a custom hamper?

With over two decades of experience, we are pleased to offer a customisation service free of charge. Please call us on 1300 726 946, email info@giftboxgallery.com.au or fill out the contact us form on our website with your customised request. 

Our team are more than happy to navigate your through this providing a quotation and suggestions to assist. 

Do your hampers cater to dietary requirements?

Gift Box Gallery carry a range of gluten free, vegetarian/ vegan, organic, kosher, sugar free/ diabetic friendly & cruelty free products. If you require assistance in selecting a hamper to suit a specific dietary need, please complete the contact us form on our website with your request for a free quotation. 

How can I have my products included in your hampers?

Gift Box Gallery can incorporate your product merchanise into our gift boxes and hampers at your request.  If you are interested in having your products included in our hampers, please email us with an image of your product/s to info@giftboxgallery.com.au.

On occasion, we can include your products free of charge but this is a case by case basis and dependant on the size, type, volume and spend on hamper. Owner, Jess is only too happy to discuss and work with our corporate clients to suit their needs. 

Which payment methods do you accept?

Orders can be placed with Visa, MasterCard, American Express, PayPal, Direct Deposit or C.O.D in store. 

For a 7 day account with Gift Box Gallery, please email info@giftboxgallery.com.au to request an account application. 

Will my order be processed in AUD?

All payments on our website are processed in Australian Dollars (AUD). 

Do all orders include GST?

As our hampers are GST inclusive and will reflect this on your invoice. 

How do I know my credit card details are safe?

We utilise one of the most secure transaction channels available in the world today.

Our Ecommerce application includes the following security features:

  • We use Stripe as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
  • All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).
  • Digital certification to verify integrity and authenticity from this website.
  • Encrypted card details are sent with your order to our accounts department to be processed. Your card details are erased from record as soon as your order is processed. This eliminates the risk of your credit card details being captured and used by unauthorized people.

This means that when you order hampers from our website, you can rest assured that the highest security checks have been put in place to ensure that your details will not fall into the wrong hands.

My credit card details are being declined. Why?

The majority of credit card errors are caused by an issue regarding the credit account or financial provider (eg. insufficient funds, expired credit card). Please check with your bank that there are no issues with your account.

If these causes are ruled out and the error continues to occur please contact us. 

Do you accept American Express?

Yes, we accept American Express with no additional fee charged.

I have a problem with my PayPal account. What do I do?

We are unable to offer any support or advice regarding issues you may be experiencing with your PayPal account.

If you are having problems processing your payment with PayPal, you will need to contact PayPal directly.

What is Direct Deposit?

Direct deposit refers to the transfer of money directly from one bank account to another.

To pay for your order with Direct Deposit, your order will be processed without upfront payment. You will then receive our bank account details and will need to transfer the total of the order to our bank account.

Please note that your order will not be dispatched from our warehouse until the payment has successfully cleared into our bank account. This can sometimes take up to 3 business days, therefore, we do not recommend using this payment method for urgent orders. 

How can I place an order?

The best way to place an order with The Gift Box Gallery is via our easy-to-use, secure online ordering system.

This allows you to browse our entire selection with convenience and ensures you can check that all of the details you are entering are correct. This is the fastest, easiest and most secure way to place your order.

Alternatively, you may phone through your order on 1300 726 946 or email us at info@giftboxgallery.com.au

Can I add a gift card and message to my order?

Yes, Gift Box Gallery include your personalised gift card as a complimentary service.

If you have a corporate company logo you would like to include on your gift card, please forward image through to info@giftboxgallery.com.au

How do I know my order has been placed?

Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed. If successful, the checkout page will refresh to show your order number and allow you to print a receipt.

You will also be sent a confirmation email to the email address you provided when placing your order. The email will also contain your order invoice.

Can I amend my order once it has been placed?

Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.

Please note that during the busy Christmas period (November/December) we dispatch very quickly, and even if you call or email very quickly, we may not be able to make changes to your order. 

Can I cancel my order?

Once your order has been dispatched, we are unable to cancel it. If your order has yet not been dispatched, we may be able to stop the order.

Please contact our Customer Service Team who can cancel your order and issue a refund if possible.

How long does delivery take?

For an estimate on how long your order will take to arrive, check your delivery postcode in our Delivery Calculator. Please note that this is an estimate only.

Please note, Covid has altered some delivery time frames and also delivery methods. A signature will often no longer be obtained due to contactless delivery procedures. Contact us direct if you have any concerns regarding delivery.

Do you offer same day delivery?

In some instances, same day delivery Gold Coast metro may be possible when ordered before 12pm Monday-Thursday. This will be charged at a standard rate if and where possible or a quoted, express service, calculated rate. This is a case by case basis and dependent on type of gift, area, other existing orders in front etc. Please contact us to put forward your request.

Will the delivery driver call upon arrival?

Unfortunately, our delivery drivers are unable to call recipients prior to or upon delivery.

We do advise to check with the recipients, to see if it is safe to leave the order at the premises.

Additional delivery instructions can be added at the checkout, in order to assist the delivery drivers in having the order delivered successfully. For example, you may want to tell your driver to beware of the dog, or to enter the property from a side gate.

Please note that these delivery instructions act as a guide to our drivers, and listing a phone number will not ensure that you or your recipients are called

My order arrived damaged/faulty. What can I do?

In the extremely rare event that your hamper or its contents arrive damaged or faulty, please contact us as soon as possible and send through photos of the damage to info@giftboxgallery.com.au. Please include information on whether or not you will require a replacement and when this is required by.

We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.

If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.