FAQ's
Frequently Asked Questions
Contact & Ordering
Can I speak with someone before ordering?
Of course. Our friendly team is here to help. Phone us on 1300 726 946 for personalised assistance or to place your order directly.
Where are you based?
Gift Box Gallery operates from a private studio in Helensvale, Gold Coast.
Can I collect my order in person?
Yes. Once your order is ready, you’ll receive an email or text confirming your collection time and address at our Helensvale studio.
Do you offer same-day or weekend delivery?
We offer next-business-day hand delivery across the Gold Coast. Same-day or weekend deliveries may be possible for a $25 premium, depending on staff availability. Please phone 1300 726 946 or email info@giftboxgallery.com.au to check availability.
Will the driver call when they arrive?
Delivery drivers are unable to phone upon arrival. We recommend adding notes at checkout (e.g. “beware of dog”, “enter via side gate”) to help ensure a smooth delivery.
Can I select a preferred delivery date?
Yes. Choose your preferred delivery date at checkout, and we’ll do our best to meet it. Please note couriers control final delivery timing.
Do you deliver on weekends?
We deliver Monday–Friday, 8am–5pm (excluding public holidays). Weekend deliveries are occasionally available for special occasions such as Valentine’s Day, Easter, Mother’s Day, Father’s Day, and Christmas.
Can I book an exact delivery time?
You may request AM/PM preferences, but exact times cannot be guaranteed due to courier schedules.
Can I place an order from overseas?
Yes. You can order from anywhere in the world for delivery within Australia.
Do you deliver to PO Boxes?
Yes. We deliver to PO Boxes via Australia Post.
Custom & Corporate Orders
Do you offer discounts for large or corporate orders?
Yes. We provide an exclusive 5% corporate discount on volume 10+ along with complimentary custom branding on all corporate orders.
Can you match my corporate branding?
Absolutely. We specialise in corporate gifting and can tailor hampers to your company colours, ribbon palette, and style. Your corporate order can includ a logo branded gift card featuring your logo, at no extra charge. Please note in special instructions at checkout to do so and email you high-res logo for best results.
Can I include my own products?
Yes. We can include your promotional merchandise or branded products in your hampers. This service is complimentary and reviewed individually based on product size and quantity.
Can I create a custom hamper?
Yes. We love helping you design the perfect gift. Any hamper shown online can be customised free of charge — swap items, adjust colours, or add themed touches. Call 1300 726 946 or complete our Contact Form to get started.
Do you cater to dietary needs?
Yes. We offer thoughtful options including gluten-free, vegan, vegetarian, organic, sugar-free, diabetic-friendly etc. Our team can help you choose the perfect fit.
Payments & Security
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Direct Deposit.
Is GST included?
Yes. All prices include GST, clearly itemised on your invoice.
Are payments secure?
Yes. All transactions are processed securely through Stripe, which uses advanced SSL encryption. Your card details are never stored on our site.
Do you charge fees for American Express?
No — we welcome Amex with no surcharge.
What is Direct Deposit?
Direct Deposit allows you to transfer funds directly to our bank account. Details are provided at checkout, and your order will be dispatched once payment has cleared.
Placing & Managing Orders
How do I place an order?
You can order easily via our website or contact us by phone on 1300 726 946 or email for personal assistance.
Can I include a gift card message?
Yes. Every hamper includes a personalised gift card free of charge. Corporate clients can upload or email their company logo to feature on the card, also complimentary.
Will I receive an order confirmation and invoice?
Yes. Once you select “Confirm & Process Order”, your order number and invoice will be sent to your email.
Can I change my order after placing it?
If your order hasn’t been dispatched, we’ll do our best to update it. Please contact us promptly, as changes during peak seasons (e.g. Christmas) may not be possible.
Can I cancel my order?
If your order hasn’t been dispatched, we may be able to cancel it. Please contact our team as soon as possible.
How long does delivery take?
Visit our Delivery Information page for regional timeframes. Delivery times may vary during public holidays or extreme weather.
What if my order arrives damaged?
Please email us immediately with photos of the issue. We’ll arrange a replacement, exchange, or refund, and provide a return label at our cost if needed.
Corporate Gifting at a Glance
| Corporate Perks | Details |
|---|---|
| Exclusive 5% discount | Available for all approved corporate accounts |
| Free brand personalisation | Ribbons, colour palette, and logo gift cards included |
| No setup fees | All branding customisation is complimentary |
| Flexible ordering | Bulk, recurring, or one-off corporate orders welcome |
| Dedicated support | Personal assistance from our corporate gifting specialists |