Delivery Information

DELIVERY 

What is the cost?

Free Delivery over $300 - Gold Coast Only

$9.95 flat rate -  SEQ - Gold Coast, Brisbane, Ipswich & Sunshine Coast

$19.95 flat rate - NSW / VIC / SA / Regional QLD 

$19.95 per item - WA / TAS / NT

For Gold Coast deliveries we personally hand deliver as well as contract through our trusted local carriers Xpress2U Couriers & Fastway Couriers.

Australia wide deliveries are contracted through our trusted carriers Fastway Couriers & Australia Post for efficient & friendly service.

How long will it take?

We deliver Monday-Friday and list below times as 'business days' which excludes weekends and public holidays

Gold Coast - Next Day (when order is placed before 5pm AEST) 

Brisbane - Next Day (when order is placed before 10am AEST)  

Sunshine Coast Sydney / Northern NSW - up to 2 days

Melbourne / Northern QLD - up to 3 days

South Australia - up to 4 days

Delivery to NT / WA and all other Country /Rural Destinations - up to 7 days

It is possible to send gift express post if gift fits into a 5kg satchel 

We dispatch our goods on time and in good faith that your order will arrive according to these listed times. On occasion, this will be varied due to extreme weather, failed attempted delivery (no safe place to leave/ locked gate etc.) or unexpected courier delays to which Gift Box Gallery will not be held accountable.

What are 'delivery instructions'?

At checkout, there is a field to 'add delivery instructions'

Please provide special delivery requests (e.g. "Deliver on Tuesday August 5th for Birthday Occasion") and/or instructions (e.g "deliver to reception", "leave behind pot plant at front door if not home" etc.)

Please note: our couriers are unable to phone recipient prior to delivery or upon an unsuccessful delivery.

Special delivery requests will be printed on order shipping label, however, it is at couriers discretion if requests can be fulfilled at time of delivery.

What happens if they are not home?

Gifts & hampers are considered to be 'perishable' items by couriers and therefore are automatically labelled with ATL (Authority to Leave).

If the recipient is not home or unavailable at time of delivery, our courier will attempt to leave it with someone else at the address or in a location deemed safe at the address. In the instance where there is no safe place to leave, courier will keep gift onboard and we will be intouch with sender or recipient to arrange re-delivery. In some instances, a card may be left to advise recipient of attempted delivery and how to receive this gift (may be taken to parcel connect or closest post office). 

How do I order a large volume of gifts?

For orders with multiple hamper combinations, we will notify you if there will be a delivery delay as all of our hampers are made to order and handwrapped with care. We aim to service your specific delivery date requests wherever possible.

For volume hampers to various & individual destinations, you may find the Bulk Ordering Form a more simple way to submit your order.

Please call 1300 726 946 or email info@giftboxgallery.com.au with your specific requirements.

For bulk orders of 10+ Hampers, please allow addition additional time from the ETA delivery times as our hampers are made to order.

GENERAL INFORMATION 

Should an incorrect delivery address be provided, Gift Box Gallery will not be held liable for delivery not being made to recipient. Please enter as much information as possible regarding delivery to avoid any issues- Be sure to include unit number, building name or estate location (if applicable), street number & correct postcode. 

Please ensure the address provided is the most appropriate destination for Monday-Friday business hours. Delivery to recipient’s workplace is recommended.

Gift Box Gallery contracts reliable courier services that have set terms and conditions as well as their own discretion in delivering your hamper to the recipient. Once hampers have been dispatched from our premises, any queries or changes regarding delivery are to be taken up with the nominated courier company using your tracking number (provided on request). We make every effort to deliver your hamper on the nominated date and as per your specific delivery requests, however cannot guarantee these requests are fulfilled due to external courier carriers of goods.

We endeavour to ensure your order is delivered safe, securely & in good condition, however, can not be held responsible or liable in the rare event a consignment is damaged or missing once courier has recorded the package as 'successfully delivered'. Please contact us for proof of delivery obtained via our courier partner which includes verification of recipient acceptance with signature obtained & the time in which gift was delivered, attempted to be delivered or left at premises.