Gift Box Gallery

Delivery

DELIVERY COST

QLD - $15 flat rate one address

Australia Wide - $25 flat rate one address 

We contract deliveries through professional carriers including Jet Couriers (express local), Fastway (local & interstate) & Australia Post (rural) for efficient & friendly service for our customers & recipient's of our gifts  

Phone for possible same day or weekend delivery requests (Gold Coast Only) 

ESTIMATED STANDARD DELIVERY COURIER TIMES

Gold Coast North (Yatala - Southport)  - Same Day if ordered by 9am AEST 

Gold Coast South (Surfers - Tweed) - Next Day if ordered by 12pm AEST 

Brisbane & Sunshine Coast - 1-2 business days 

Sydney (NSW), Canberra (A.C.T) - Up to 3 business days

Delivery to North QLD, Melbourne (VIC), Adelaide (SA) - Up to 4 business days

Delivery to NT, WA and Country/Rural Destinations - Allow 5-10 business days 

We deliver Australia Wide Monday - Friday (excluding public holidays)

For bulk orders of 10+ Hampers, we will notify you of delivery ETA as all of our hampers are made to order and handwrapped with care every time.

We aim to service your specific delivery date requests, however as we use external couriers, occasionally this is out of our control. Please contact us to discuss any concerns or special requests you may have relating to the delivery date of your order

SPECIAL DELIVERY INSTRUCTIONS

Please provide special delivery requests (e.g. "Please deliver on Tuesday August 5th for Birthday Occasion") and/or instructions (e.g "deliver to reception", "leave behind pot plant at front door if not home" etc.)

*Please note: our couriers are unable to phone recipient prior to delivery or upon an unsuccessful delivery

Any special delivery requests will be printed on order shipping label, however, it is at couriers discretion if requests can be fulfilled at time of delivery to which Gift Box Gallery will not be held liable for

AUTHORITY TO LEAVE

Gifts & hampers are considered to be 'perishable' items by couriers and therefore are automatically labelled with ATL (Authority to Leave)

If the recipient is not home or available at time of delivery, our courier will attempt to leave it with someone else at the address or in a safe & shaded location at the address

In the instance when no one can accept the delivery & there is no safe place to leave, a calling card will be left by the courier which will either:

Request recipient to arrange re-delivery either by phone or online OR advise recipient that the parcel has been taken to the nearest post office for convenient collection

BULK /  VOLUME ORDERS

For volume hampers to various & individual destinations, you may find the Bulk Ordering Form a more simple way to submit your order

Please call 1300 726 946 or email info@giftboxgallery.com.au with your specific requirements

For bulk orders of 10+ Hampers, please allow addition additional time from the ETA delivery times provided above as all of our hampers are made to order and handwrapped with care every time.

CHRISTMAS DELIVERIES 

Please allow for extra delivery time during the Christmas Season, due to the very high demands placed on delivery companies which may slightly delay estimated standard delivery times.

It is recommended placing orders prior to the following dates to gaurantee your order is dispatched & delivered in time for Christmas:

1st December 2016 - WA, NT, TAS, SA & Northern/ Regional QLD

8th December 2016 - VIC & NSW 

15th December Gold Coast/ Brisbane Only

All orders will be accepted up until Thursday 21st December, however pre-Christmas delivery cannot be guaranteed outside of above reccommended delivery cut off dates

GENERAL INFORMATION 

Should an incorrect delivery address be provided, re-delivery to recipient's correct address will be at customers expense. Please enter as much information as possible regarding delivery to avoid any issues- Be sure to include unit number, building name or estate location (if applicable), street number & correct postcode. Details regarding your delivery charge may be inaccurate should the state and/or postcode entered be incorrect. In the event that the actual postcode differs from the postcode entered, your order will not be dispatched until you are notified by phone with the additional relevant charges to be paid prior to your order being dispatched

Please ensure that the address provided is the most appropriate destination for these hours. Delivery to recipient’s workplace is recommended as couriers operate during regular business hours Monday - Friday 8:00AM - 5:00PM excluding public holidays

Gift Box Gallery contracts reliable courier services that have set terms and conditions as well as their own discretion in delivering your hamper to the recipient. Once hampers have been dispatched from our premises, any queries or changes regarding delivery are to be taken up with the nominated courier company using your tracking number (provided on request). We make every effort to deliver your hamper on the nominated date and as per your specific delivery requests, however cannot guarantee these requests are fulfilled due to external courier carriers of goods

We endeavour to ensure your order is delivered safe, securely & in good condition, however, can not be held responsible or liable in the rare event a consignment is damaged or missing once courier has recorded the package as 'successfully delivered'. Please contact us for proof of delivery obtained via our courier partner which includes verification of recipient acceptance with signature obtained & the time in which gift was delivered, attempted to be delivered or left at premises

We deliver next day (Gold Coast South) if ordered by 12pm Monday-Friday to:  Benowa, Benowa Waters, Bond University, adbeach, Broadbeach Waters, Bundall, Burleigh Heads, Burleigh Waters, Carrara, Chevron Island, Clear Island Waters, Coolangatta, Currumbin, Currumbin Waters, Elanora, Isle of Capri, Jacobs Well, John Flynn  Private Hospital, Main Beach, Mermaid Beach, Mermaid Waters, Merrimac, Mudgeeraba, Nobby Beach,  Pacific Fair Shopping Centre, Palm Beach,  Reedy Creek, Robina, Robina Hospital, Robina Town Centre, Sea World,  Sorrento, Stapylton, Surfers Paradise, Tallai, Tugun, Tweed Hospital Varsity Lakes, Worongary

At a Glance

Gift Box Gallery

We guarantee same day delivery to Gold Coast North if order is placed before 9:00AM Australian Eastern Standard Time (AEST) Monday-Friday. Same day delivery Gold Coast applies to the following suburbs: Allamanda Private Hospital, Arundel, Ashmore, Benowa, Biggera Waters, Boykambil, Coombabah, Coomera, Coomera Waters, Gaven, Gold Coast University Hospital (GCUH), Helensvale, Highland Park, Hollywell, Hope Island,  Labrador, Maudsland, Miami, Molendinar, Mount Nathan, Musgrave Hill, Nerang, Ormeau, Oxenford, Pacific Pines, Paradise Point, Paradise Waters, Parkwood, Pimpama, Pindara Private Hospital, Runaway Bay, Sanctuary Cove, Santa Barabara, Southport, Sovereign Island, Upper Coomera, Willow Vale, Wongawallan, Yatala   

 All prices are listed in Australian Dollars and are inclusive of GST | Delivering to all areas Australia Wide